Responsible Gaming
Gaming Should Be Entertainment
Online pokies should only be enjoyed as a form of entertainment, not as a way to make money or solve financial problems. Please gamble responsibly and within your means. Remember that all games are based on chance, and the house always has a mathematical advantage.
Age Verification
You must be 18 years of age or older to gamble online in New Zealand. If you are under the legal gambling age, we urge you not to participate in any gambling activities. Online gambling is strictly prohibited for minors and is illegal in New Zealand.
Warning Signs of Problem Gambling
Please be aware of these warning signs that may indicate a gambling problem:
- Constantly thinking about gambling or previous gambling experiences
- Needing to gamble with increasing amounts of money to achieve the same excitement
- Attempting to control, cut back, or stop gambling without success
- Feeling anxious or irritable when trying to reduce or stop gambling
- Chasing losses by returning to gamble again to recover money lost
- Lying to family members, therapists, or others about the extent of gambling
- Jeopardizing important relationships, jobs, or educational opportunities due to gambling
- Relying on others to provide money to relieve desperate financial situations caused by gambling
- Using gambling to escape problems or relieve negative emotions
- Borrowing money or going into debt to fund gambling activities
If you recognize any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Responsible Gaming Features
Most reputable online casinos offer self-help tools to support responsible gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a cap on how much you are willing to lose in a given period
- Reality Checks: Receive regular reminders about how long you've been playing
- Time-Out: Take a break from gambling for a set period (hours, days, or weeks)
- Self-Exclusion: Voluntarily exclude yourself from all gambling platforms for an extended period
We recommend using these tools to maintain control over your gambling habits and stay within your personal limits.
Support Organizations & Help Services
If you or someone you know is struggling with gambling, confidential help is available through these organizations:
New Zealand
- Gambling Helpline (New Zealand): 0800 654 655 (free, confidential, 24/7) – www.gamblinghelpline.co.nz
- Problem Gambling Foundation: 0800 664 262 – www.pgf.nz
International Support
- GamCare (United Kingdom): www.gamcare.org.uk – Support and counselling for problem gamblers
- GamStop (United Kingdom): www.gamstop.co.uk – National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au – Free counselling and support
- Responsible Gambling Council (Canada): www.responsiblegambling.org – Resources and assistance
- National Council on Problem Gambling (United States): www.ncpgambling.org – Help and referrals
- Bundeszentrale für gesundheitliche Aufklärung (Germany): www.bzga.de – German health information and resources
These services provide confidential support, counselling, and resources to help you regain control of your gambling.
If You Need Help
Don't suffer in silence. If you believe you or a loved one has a gambling problem, please reach out to one of the support organizations listed above. Help is available, and recovery is possible. Seeking assistance is a sign of strength, not weakness.
Contact the Gambling Helpline (NZ): 0800 654 655 today if you need immediate support.
Our Commitment to Responsible Gaming
We are committed to promoting responsible gaming practices. If you choose to gamble online, please do so responsibly, within your budget, and for entertainment purposes only. We support all efforts to prevent problem gambling and encourage you to use the self-help tools and support services available to you.